Frequently Asked Questions

Please read our most common FAQ before sending us a message.

How quickly will I receive the CD key?

Our CD key delivery system, allows for instant and automatic allocation of CD keys. Once you complete payment and pass our fraud checks the CD key will be made available and e-mailed to the address provided during the checkout process, this enables our customers to experience fast and efficient self-service – whenever they want 24 hours a day.

Why haven't I received my CD Key?

To protect against fraud we occasionally hold orders, if this happens you will see your order status as ‘On Hold’ in your account.

Your order will be manually checked by one of our team and updated as soon as additional checks are completed.

The use of IP blocking is one of the main reasons orders will be held due to the fraud checks required to be undertaken before an order is processed.

What is your refund or cancellation policy?

Unfortunately, due to the nature of our product, once the digital item has been shipped, we cannot issue a refund or accept returns for any reason.

Something is wrong with my key, what should I do?

Please provide us with the full details of the issue you are experiencing including:

  • Order Number
  • Screenshots of the key being used and the resultant error

After receiving this information we will investigate and resolve your issue within 48 working hours.

Why are your products so cheap?

We buy from over 300 vetted suppliers from all corners of the globe to ensure the cheapest possible prices and as we only sell products in digital form we’re able to make significant savings on postage and related expenses – we then pass these reductions on to you, which ensures our pricing is the most competitive around!

Are my personal details and credit card details safe?

Yes, we use PayPal as our payment provider and any other details that are stored on our system are protected by 128 bit SSL encryption.

Your Details

Let is know a little about you and how to get back in touch, we aim to respond to all queries within a maximum of 48 hours.

Your Message

In order to help you as quickly as possible please provide as much detail as possible.

Should you be encountering an issue with a key please upload the information below, we will not
be able to investigate until this is received:

  • A screenshot of the error message
  • A screenshot of your games library in the appropriate application e.g. Steam