What is a CD key?

The cd key is the serial number or product code which is a combination of letters and numbers that activates a product, normally found on a sticker inside the game’s case or printed on the game’s quick reference card. The purchased CD Key is used to register and activate the relevant game. Depending on the product, we provide this in the form of a scan of the code or the actual code in text format.

How quickly will I receive the CD key?

Our CD key delivery system, allows for instant and automatic allocation of CD keys. Once the customer makes payment and passes the fraud checks the CD key will be made available and e-mailed to the address provided during the checkout process, this enables our customers to experience fast and efficient self-service – whenever they want 24 hours a day.

I did not receive my CD key instantly?

To protect against fraud we occasionally hold orders, if this happens you will see your order status as ‘On Hold’ in your account.

Your order will be manually checked by one of our team and updated as soon as additional checks are completed.

If you still do not receive your key please contact us for assistance.

Does your system auto-generate CD keys?

Our CD key allocation system does not auto-generate cd keys. It simply stores CD keys either in the form of a scan or text and then automatically allocates it to customers when a purchase has been approved.

What is your refund policy?

Unfortunately, due to the nature of our product, once the digital item has been sent, we cannot issue a refund or accept returns for any reason.

Something is wrong with my key, what should I do?

Please contact us with the full details of the issue you are experiencing including:

  • Order Number
  • Screenshots of the key being used and the resultant error messages

After receiving this information we will investigate and resolve your issue within 48 working hours.

What payment methods do you support?

We currently support PayPal, Visa, MasterCard and American Express. Credit and debit cards can be used via PayPal which is the industry leading payment gateway which is fast and secure.

Which currencies do you accept?

Currently accept the British Pound, Australian Dollar, Canadian Dollar, Danish Krone, Swiss Franc, Euro, Norwegian Krone, New Zealand Dollar, Swedish Krona, US Dollar, Philippine Peso and Singapore Dollar.

Are my personal details and credit card details safe?

Yes, we use PayPal as our payment provider and any other details that are stored on our system are protected by 128 bit SSL encryption.

Why are your products so cheap?

We buy from over 300 vetted suppliers from all corners of the globe to ensure the cheapest possible prices and as we only sell products in digital form we’re able to make significant savings on postage and related expenses – we then pass these reductions on to you, which ensures our pricing is the most competitive around!

Do you sell the physical games and boxes?

Sorry, we currently only sell the digital version of products.

Which countries do you sell to?

Since we are a digital only website we are able to sell instantly to any country in the world with the current exceptions of Syria, Iran and Yemen.

I have a question, how can I contact you?

We aim to reply to all queries within a maximum of 48 hours. Please use the following form: Contact Us. Please do not send queries more than once as it will result in a delay to our response.